Customer service has been really unhelpful whenever I call. Representatives are hard to reach, and when I do get through, they often transfer me multiple times or give conflicting information. It makes resolving even simple questions take way longer than it should.
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The poor customer service from SecureHealth has made dealing with any insurance questions a real headache. Simple things like updating my information or clarifying a bill turn into multiple long phone calls, eating up hours of my time. It's frustrating and adds unnecessary stress to an already busy schedule, leaving me dreading any need to contact them.
